Please enter your email address to receive your personal one-time use unique coupon code: Before you buy a diamond, get personal buying advice from industry veterans. Click here and take a look at some of the most beautiful jewelry and even more stunning prices. Reeds was great at communicating, very helpful and kind. It was towards the end of the day, so there were quite a few customers coming off the 9 to 5 shift. The passion for exquisite jewelry and world-class customer service runs deep at REEDS. In 1946, he and his wife Roberta bought a small jewelry store in downtown Wilmington, North Carolina and changed its name to REEDS Jewelers. REEDS Jewelers is the largest family-owned retail jewelry chain in North America, selling diamonds, watches, and a large selection of fine jewelry. Popular brands and designers include: David Yurman, Roberto Coin, Gucci, Forevermark, Pandora, Swarovski, and Alex and Ani. To ensure the most secure and best overall experience on our website, we recommend the latest versions of. Reeds Jewelers of Niagara Falls Inc. Well when I walked into Reeds Jewelers I had no idea the tremendousmarvelous experience I would haveWhether it was Andrea Amber Bethany Sonia Taylor or Valeria they all treated me like royalty greeting me with engaging smiles such care and concern for my interest in acquiring an engagement ring and wedding bands for our pending. Cheers,MattREEDS Customer Experience. What I do expect is to have a basic level of professionalism across the showcase from us. For this size selection a processing time of 3-5 business days is added so that our jeweler can properly size the ring. Even though most basic elements such as the four Cs seem to go awry when speaking with Reeds staff and I truly feel for any first-time diamond buyers who seek information at a Reeds store. I understand that many of these retail chains have dozens of locations and its impossible to retain sales staff that have strong diamond or jewelry backgrounds. Our buyers scour the world to curate the fine merchandise that delights and excites our customers. During the last five years the Company has opened 45 new stores and closed 46 under-performing stores. We cannot wait to serve you again! This field is for validation purposes and should be left unchanged. Millennials are another key reason online jewelers are more successful than brick-and-mortar stores. What the hell was she thinking? We look forward to reviewing . The most trusted online jewelers, like Brilliance, have free shipping, free ring sizing, lifetime warranties, no-hassle returns, and prices that meet every budget. Shortly, you will be automatically redirected to the Fred Meyer Jewelers version of the Littman Jewelers content you were looking for. How do employees rate the business outlook for Reeds Jewelers? Received my order quickly and with posted updates until it arrived. The depth of the diamond ended up trapping most of the brilliance. REEDS Jewelers celebrates its 75th Anniversary in 2021. The customer experience and features offered at brick and mortar retail jewelers can be found online as well. In fact, many CEOs have been stepping down as a result of poor fiscal reports. REEDS also offers beautiful value-priced jewelry to fit discerning shoppers of all budgets. My experiences with Reeds sales staff have been mixed but a common theme is a serious lack of technical knowledge when it comes to diamonds. Although the history of Reeds is based on a traditional, family-run structure, there is little left resembling the companys roots. We will provide a fully insured, prepaid shipping label at no cost to you. We're so glad we could help you find this perfect piece for your daughter. mecah.omeara@fieldworksmarketing.co.uk. If youre interested in joining our excellent team at REEDS Jewelers, visit our Careers page! A necklace ordered for a milestone birthday did not arrive on time. Earn 3% Back on Purchases made with your REEDS Jewelers Credit Card to use as cash towards your next purchase, Earn 3% Back on Purchases made with your REEDS Jewelers Credit Card to use as cash towards your next purchase., Take a photo or upload an image to find similar items. 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Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. In addition to the many fine brands we carry online such as PANDORA, Alex and Ani, Mikimoto, Scott Kay, Swarovski, and others, REEDS Jewelers is also an authorized distributor in our store locations for many leading designer brands, including David Yurman, Tag Heuer, Omega, Michele, and others. Kind regards,LindyREEDS Customer Care. According to The Wall Street Journal, consumers made 51 percent of their purchases online in 2016. Kind regards,AmandaREEDS Customer Care. An emphasis on gifts, low cost jewelry items and an inherently budget feeling is evident across the whole site. The whole process of purchasing my ring was done with care and concern. Highlights Handmade Materials: Cotton 1,557 shop reviews Employees rate Reeds Jewelers 3.8 out of 5 stars based on 101 anonymous reviews on Glassdoor. The selection was limited and very low quality and the price was far too high for what they were offering. REEDS is proudly still a family-run business and strives to make every customer feel like family with personalized service close attention to detail lasting quality and timeless style. To find a REEDS store near you that carries the high-end jewelry or watch brand you desire to buy, please refer to our store locator! Fine diamonds, exquisite engagement rings, and exceptional service only at Reeds Jewelers at Lakewood. JavaScript seems to be disabled in your browser. Sincerely Blane and Mady, Hello Blane and Mady,Thank you for the 5 star review! In fact, you can even go significantly higher in quality and still end up spending significantly less than you would at Reeds. $179 at Timex $179 at Huckberry $179 at Nordstrom. Worst customer service Ive had in a long time. "State of the Majors", National Jeweler, May 16, 2008, pp 9 and 44. Though most operate under the reeds jewelers name in malls where reeds has already staked a claim stores are called mills jewelers. To learn more, click here. We appreciate you choosing REEDS as your trusted jeweler and can't wait to serve you again soon!Kind regards,LindyREEDS Customer Care. Dive watches are known for their bold colors. If there was a Reed store near me I would have returned it. REEDS has become an inspiring example of the American dream, growing from a small mom-and-pop shop to one of the largest jewelers in the country with 61 stores and approximately 750 employees. Like most jewelry retailers Reeds borrowed to buy its merchandise. Free prong tightening, repolishing, rhodium plating and cleaning every 6 months, One free resizing within 60 days of purchase, Best-in-class high quality imagery of all diamonds in stock. Get REEDS Jewelers reviews ratings business hours phone numbers and directions. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Reed Jewelers also offered more-affordable options, including a diamond accent sterling silver pendant for $59.95 and a white sapphire ring in sterling silver for $79.95. Internet Explorer presents a security risk. REEDS boasts a broad collection of high-end jewelry from leading designer brands, but also curates beautiful value-priced pieces to fit the budget of any customer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hello cynthia, we appreciate the fantastic review and are glad we could be of service. It was not delivered because the package was transferred to a different department delivery System in mid transition. Contact us to answer any inquiry or to book an appointment with our dedicated staff. And Im not talking about the good kind of bizarre. The most important thing Ive learned is that you never argue with a customer, founder Bill Zimmer would often tell his associates. We inspect every piece of merchandise at least twice to ensure our customers purchase only the finest jewelry. We can't wait to help you continue to grow your collection!Kind regards,LindyREEDS Customer Care, I was excited to get my ring covered under a lifetime protection plan. Family owned and. It doesnt go unnoticed . We are so delighted to hear you had such an amazing experience with us. [9], Reeds provides a wide variety of both gold and non-gold jewelry. We tried to become more confident in our ability to target customers and create segments, but we struggled to make progress, explained Colby Raker, a Digital Analyst at REEDS. Learn More. I often talk of the pitfalls of buying from a traditional jewelry store, but with the right salesperson it can be a positive exchange that leaves the buyer full of knowledge and faith in the staff and products. For example, one of the oldest retail jewelers in Texas, Wexler Jewelry, a third-generation family owned retail jeweler in Houston, closed its doors in December of last year. Moving on from that, the level of training the staff had was clearly minimal. Leading jeweler, REEDS, has enhanced its omnichannel capabilities to improve shopper engagement and drive sales in partnership with dotdigital. REEDS has also discovered ways to optimize each customers journey and deliver real value through their emails. James Allen James Allen is the leader in online diamond sales. We also use third-party cookies that help us analyze and understand how you use this website. It was easy to find what I was looking for. Your company needs a more reliable way to transport packages. Features include a body made of 23-karat gold heavy plate, a handmade Alligator wrist strap with deployment clasp, and a piano-gloss watch case. It has also given consumers a powerful tool to browse multiple jewelers and compare prices from the comfort of their sofas. Millennials are more internet savvy, and prefer looking for the best deal over loyalty to local stores. Bills son Alan Zimmer joined REEDS in 1981 and took charge of merchandising as Executive Vice President. We Do Not Ship to PO/APO Boxes, HI or Alaska We Do Not Ship Outside of the Continental US All items . I have completed a full review of Reeds Jewelers to help you make the right choice when it comes to buying a diamond engagement ring. dotdigital Engagement Cloud is the platform of choice for businesses seeking to engage customers across all touchpoints. But opting out of some of these cookies may affect your browsing experience. Explore heritage styles designed for racing, diving, space, and more. Whether you consider corporate entities like Tiffanys, or the family owned community jeweler, they simply cant keep up. Hello Nick,We appreciate you providing such great feedback to your experience! . Corporate Careers. This is a typical hallmark of a jewelers who do not have faith in their diamonds, as an illusion setting gives the illusion of a central diamond, without having to find a well cut, high quality diamond to use. Today they have more than 60 locations spanning 13 states. Reeds Jewelers at Lakewood Lakewood. For further press information, please contact Mecah at Fieldworks on: This insight was then overlaid with behavioral data feeds based on a customers online browsing behavior, which was used to build automated emails based on omnichannel buying intent. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. Custom jewelry is still a niche storefronts can benefit from. He would often tell his associates: "The most important thing I've learned is that you never argue with a customer. Perhaps you will pick up a sterling silver necklace or a charm that takes your fancy, but that is the level of Reeds. My fiance and I love Reeds. This page contains references to diamonds or engagement rings from different companies. We loved being of service to you and hope we can assist you with your jewelry needs in the future. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. You can find some beautiful halo and three-stone settings which will still give a dramatic appearance on the hand, but will maintain the high-quality finish that we want from an engagement ring. We didnt see any certification on them, but Reeds claimed they were IJ color and I2 clarity. Bills motto was The harder you work, the luckier you become. To that end, REEDS was one of the first jewelers to provide late-night hours to give customers greater shopping convenience. Jewelry industry analysts and CEOs of retail jewelry conglomerates are all examining the downward trend in retail sales with a microscope. When it comes to the sentimental and significant purchase of a diamond engagement ring, you will pay well over the odds for something that is likely to disappoint. Again, a lack of attention to detail renders their jewelry a low-quality option. [10][11], In August 2015, REEDS collaborated with LG Electronics to design and introduce the first luxury Android smartwatch, the LG Watch Urbane Luxe. Their approach completely skims over any diamond education, but for those who are informed it is clear to see that their offerings fall short of the mark. We're delighted to hear that you've had such wonderful shopping experiences with us both in-store and online. Was completely worth it though! Replies to negative reviews in < 24 hours. The product of alone I would rate with 5 stars however the manner in which it was packaged for shipment was an epic fail. Reeds Jewelers of Niagara Falls Inc. 75 of employees would recommend working at Reeds Jewelers to a friend and 65 have a positive outlook for the business. They have a very large exclusive online inventory. He officially became president and CEO in 1985. The luxury jeweler and giftware retailer, founded in 1912, has . Companies can ask for reviews via automatic invitations. There is little on show to distinguish them from any other jewelry store in a shopping mall. We're so glad that you found us and that we were able to help you locate such a beautiful ring. OUTSTANDING CUSTOMER SERVICE!! Price has the greatest influence on millennials purchase decisions above all other factors, including quality, brand, store and availability, explains Peter Gasca of Entrepreneur. Reeds have a tendency to use bracket grades, for example this diamond is guaranteed to be at least an I in color and an SI2 clarity etc. One free resizing within the first year of purchase, High quality images of about half of their diamonds, 100% credit towards future upgrades (must be at least double in value). Reeds now operates out of 13 states. Upon closer inspection all I could see were the inclusions when looking at them. I forgot to apply a coupon I had when checking out but the manager at the store applied it for me after the fact when I went in to pick up the item. "We will be open through the holidays and wind down early next year," said. The packaging was very nice and gave the surprise that much more of a presentation My daughter was very excited just seeing the fancy box , as she called it The quality of her gift was great We have found our new Go to place for jewelry. Barbara Diggs of Bankrate explains, It may not be as romantic as entering a brick-and-mortar store to buy an engagement ring, but buying online can save you enough cash for many romantic nights.. I had to hunt my package down at a different post office. Reeds now operates out of 13 states. It goes against our guidelines to offer incentives for reviews. Poorly cut diamonds emphasize inclusions and yellow tints, and this was a common theme in their engagement rings. . Now, there is certainly nothing wrong with low cost, and I am not one to judge a book by its cover, nor a jewelry company by its marketing, but does Reeds deliver on quality? Ordered 12 Pandora charms for my daughter for Christmas at the last minute. ReadDownload File Report Abuse. Discover all the key insights that make people want to work here. Love, love love it! Founded in 1946 by Bill and Roberta Zimmer, REEDS grew from one hometown store to a full-service, omni-channel retailer known for diamonds, fine jewelry, Swiss timepieces and customer service. Is reeds jewelers going out of business. The thrill of buying jewelry in a store is gone. Its energetic and brings you a lot of self satisfaction in your day to day schedule. Ad Global Leader In Industrial 1 offer from 1999. Retailers are really fighting for those dollars because they are fighting a whole pattern of purchasing, JBT President and CEO Anthony Capuano told National Jeweler. There are 8 companies in the Reeds Jewelers of Niagara Falls Inc. Brilliance, LLC, 2020 Terms & Conditions. Heron in the reeds Tea towel MrWatsonDesign Star Seller 7,504 sales | Add to cart Star Seller. As soon as we stepped in we were greeted by a really nice man named Matt I think. REEDS Jewelers celebrates its 75th Anniversary in 2021. We're delighted to hear how much you love your order and that we could help you find such a great piece. We finally had someone come over to help us and this is where things went south. "REEDS has focused on putting its . By 1979, Reeds had more than 20 locations around the Carolinas. We take pride in our customer service. [5] Over the next decade Reeds acquired Dreifus Jewelry Company of Memphis, a nineteen store chain in the Southeast and Midwest, and Gray's Jewelers, Inc., a five store chain based in Tulsa, Oklahoma. Have piece of mind that you didnt get ripped off. I couldnt pick it out of a lineup with any of the other dozen major mall jewelry retailers. Finding the right one has never been easier! Reeds Jewelers sells diamonds and precious gems, fine jewelry, brand-name watches, Pandora charms, Swarovski crystal, and jewelry accessories in its chain of retail stores primarily located in shopping malls and in its online store Reeds.com. Reeds Jewelers of Niagara Falls Inc. The stress of having a salesperson hovering over you can be off-putting. REEDS Jewelers is an Equal Opportunity Employer. The most distracting part of the sales experience however, is the constants attempts to upsell. We've merged two jewelry families into one convenient site. Looking ahead, REEDS has plans to add new dotdigital solutions to their toolkit to further personalize the customer journey. Bitcoin is a digital currency that is based on mathematical formulas, not a. Reeds jewelers is a u.s. Go to REEDS.jobs to learn more about us! Their imaging technology is the same as inspecting a diamond with a jeweler's loupe. Lenore Fedow lenore.fedow@nationaljeweler.com. Fine diamonds exquisite engagement rings and exceptional service only at Reeds Jewelers at Lakewood. The Jewelers Board of Trade's vital statistic and trend data report for the third quarter shows that a total of 400 U.S. and Canadian jewelry businesses called it quits in the third quarter: 318 retail jewelers/repairers, 57 wholesalers and 25 manufacturers. Reeds Jewelers, Inc. (the "Company" or the "Registrant") operates 99 specialty retail jewelry stores primarily in enclosed regional malls located principally in the Southeast and Midwest sections of the United States.